SHIPPING & DELIVERY
Shipping costs are calculated based on cumulative weight of entire order.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Hyde & Tanor. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Hyde & Tanor shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Hyde & Tanor.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Hyde & Tanor reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly),Hyde & Tanor has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site .These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
RETURNS & EXCHANGES
Hyde & Tanor acknowledges return of products only limited to direct sale between vendor and consumer and only due to quality issues if any.
Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and returned to our address within a strict time period of one week, else Hyde & Tanor will not be liable to accept the merchandise. In such cases, the customer will have to write in to info@hydeandtanor.com and a response within 24 to 48 hours is endeavoured from our end. We will investigate the damage from our end and repair the merchandise.
All transportation costs of this nature will be borne by the customer themselves. Hyde & Tanor will only bear the transportation expenses of the transaction after the repair of the merchandise.
This may be rare or not applicable as each piece is thoroughly checked at our end.